If you have other burning questions we weren’t able to address here, feel free to email.
Shopping
What Shipping Methods Are Available?
We offer a range of shipping options to suit your needs, including Standard Shipping and Expedited Shipping. You can select your preferred method at checkout. All shipping methods are fully tracked, so you can keep an eye on your order every step of the way.
Do You Ship Internationally?
Yes, Spoiled Joy ships worldwide! Please note that international shipping times and costs may vary depending on your location. Any customs fees or import duties are the responsibility of the recipient.
How long does it take for home delivery?
Delivery times vary based on your location and the shipping method selected. Typically, Standard Shipping within the US takes 3-7 business days, while Expedited Shipping takes 1-3 business days. For international orders, delivery times can range from 7-21 business days.
How Long Will It Take To Get My Package?
Once your order is processed, shipping times depend on the method selected. You will receive a confirmation email with tracking information as soon as your order is on its way. Please refer to the shipping method for specific delivery times.
Payment
What Payment Methods Are Accepted?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We aim to make your shopping experience as convenient as possible.
How Do I Track My Order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. Simply click the link provided or enter the tracking number on our website under "Track Your Order" to monitor your package's journey.
Can I use a different payment method?
Currently, we only accept the payment methods listed above. We do not accept checks, money orders, or cash payments. If you have any special payment requests, please contact our customer service team to discuss further.
Orders & Returns
How do I place an Order?
Placing an order is easy! Browse our collection, select your favorite items, and add them to your cart. When you're ready to check out, click on the cart icon, review your items, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you're all set!
How Can I Cancel Or Change My Order?
If you need to cancel or make changes to your order, please contact our customer service team as soon as possible. Once an order has been processed or shipped, we may not be able to make changes, but we'll do our best to assist you.
Do I need an account to place an order?
No, you don't need an account to place an order. You can check out as a guest. However, creating an account allows you to track your orders, save your shipping information for future purchases, and receive special offers.
How Can I Return a Product?
If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. The item must be in its original condition, unworn, and with all original packaging. To initiate a return, please contact our customer service team for instructions.
Feel free to adjust any of these responses to better fit your store's policies and voice!
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