Payment Policy
We’re here to make your shopping experience as smooth and enjoyable as possible! Below is important information regarding payment methods, duties and taxes, and discount codes. If you have any questions or need assistance, please feel free to reach out.
Payment Methods
You can pay for your order using a variety of payment methods. Your payment method is charged at the time the order is placed, including for items that are shipping later or made-to-order. This ensures your order is queued for fulfillment and shipping as soon as possible.
- Shop Pay: If you’re already a Shop Pay user, simply log in. New to Shop Pay? You can quickly set up an account during checkout.
- PayPal: Click the PayPal option during checkout, log into your PayPal account, and complete your order. You will be redirected back to the Spoiled Joy site.
- Credit Card: We accept Visa, Mastercard, and American Express. If you have a Spoiled Joy account, your default billing information will appear at checkout. Otherwise, you can manually enter payment details. Note that transactions may be declined by the bank depending on card restrictions.
Duties, Taxes, and Fees
- United States and Canada: Duties are included, and taxes are applied at checkout based on the state/province of the shipping address.
- Other International Shipments: Duties and taxes may apply, which you will be responsible for. Spoiled Joy does not control these fees and cannot estimate the costs. For more information, contact your local customs office. Duties and taxes paid upon delivery are non-refundable.
Foreign Transaction Fees
Spoiled Joy does not charge additional fees beyond the total amount owed for the order. Foreign transaction fees may be applied by your bank, as Spoiled Joy is based in Hong Kong. We cannot refund any such fees. If you believe the charge was made in error, please contact our customer happiness team at hello@spoiledjoy.com with the details.
Discount Codes
- Enter the discount code in the "Add coupon code" field found in the cart.
- Only one discount code may be applied per order. If multiple codes are used, our system will automatically select the best deal. Codes cannot be combined with free shipping discounts, referral credits, or other discounts. Spoiled Joy reserves the right to cancel orders using multiple discount codes.
- Spoiled Joy gift cards are excluded from all discounts.
Any changes to payment methods will be promptly announced on our website.
Contact Us
If you have any questions or concerns about these terms or our services, please contact us at:
Spoiled Joy
US Office
30 N Gould St #23431, Sheridan, WY 82801
+1 307 998 8620
HK Office
30 RM. 1801, Easey Comm Bldg. 253-261 Hennessy Rd, Wanchai, Hong Kong
+ 852 5395 9573
Email
hello@spoiledjoy.com