Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website or use our services.
Information We Collect
- Personal Information: When you make a purchase, create an account, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment information.
- Usage Data: We may collect information about how you interact with our website, including IP addresses, browser types, and pages visited. This helps us improve our services and website performance.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.
How We Use Your Information
We use your information to:
- Process Transactions: Fulfill your orders, process payments, and manage your account.
- Improve Our Services: Analyze usage data to enhance website functionality and user experience.
- Communicate with You: Send order confirmations, updates, promotional offers, and respond to your inquiries.
- Personalize Your Experience: Provide tailored recommendations and content based on your preferences.
How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. These providers are bound by confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or that of others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Your Rights and Choices
- Access and Update: You may access and update your personal information by logging into your account or contacting us directly.
- Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions included in those emails.
- Cookies: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that we have collected such information, please contact us to have it removed.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
Data Transfer and Storage
If you are located outside of our operating region, your information may be transferred to and stored in countries that may not have the same data protection laws as your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
Data Protection Officer
If you have any questions about your personal data or our data protection practices, you may contact our Data Protection Officer (DPO)
Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date. Your continued use of our services will constitute acceptance of the updated policy.
Contact Information
If you have any questions about our policies, products, or services, or if you need assistance, feel free to reach out to our friendly customer service team. We're dedicated to ensuring your shopping experience is as smooth as possible!
Complaints
If you have any concerns or complaints about how we handle your personal data, you may contact our customer service team or, if applicable, reach out to the relevant data protection authority in your jurisdiction.
Contact Us
If you have any questions or concerns about these terms or our services, please contact us at:
Spoiled Joy
US Office
30 N Gould St #23431, Sheridan, WY 82801
+1 307 998 8620
HK Office
30 RM. 1801, Easey Comm Bldg. 253-261 Hennessy Rd, Wanchai, Hong Kong
+ 852 5395 9573
Email
hello@spoiledjoy.com