Return Policy
We’re glad you chose to shop with us! We strive to ensure a smooth and enjoyable shopping experience, and that includes making returns as straightforward as possible. If you need to return an item, please review our return policy below for all the details you need.
Coverage Country
This return policy applies to customers worldwide.
Return Window
You can return your order within 30 days of delivery.
Return Method
To initiate a return, follow these steps:
- Reply to your order confirmation email specifying the products you want to return.
- Print the prepaid return shipping label you'll receive by email.
- Use the label to send all items back to us.
Item Condition
Only products in NEW condition are eligible for returns:
- Items must be in their original condition, without signs of wear or damage.
- Items must be returned in all original packaging (including tags, box, and pouch).
- Complete sets must be returned together; individual items cannot be returned separately.
- For Lab Grown Diamonds, include the SCS certification.
Non-Returnable Items
- Earrings used during a piercing appointment
- Gift cards
- Jewelry Care Kits
Restocking Fee
We do not charge any restocking fees.
Return Fees
For returns due to customer remorse (e.g., change of mind or dissatisfaction):
- $10 for returns from the US, Canada
- $25 for returns from all other countries
These fees will be deducted from your refund amount.
If the return is due to a defective product or one not as described, we will cover the return shipping fees.
Defective and Incorrect Items
Products are considered defective if they do not meet satisfactory quality standards, are unsuitable for their intended use, or do not match their description. Contact us within 30 days of receiving your order with your name, order number, and relevant images to resolve the issue promptly.
Exchanges
To get a different item, return the one you have and make a separate purchase for the new item once the return is approved.
Refunds
Upon receipt and verification of your return, expect a refund within 7 days. We will refund using the same payment method used for the original order.
Contact Information
We reserve the right to update or modify this return policy. Changes will be posted on our website. Continued use of our services implies acceptance of the updated policy. For questions or assistance, contact our friendly customer service team.
Contact Us
If you have any questions or concerns about these terms or our services, please contact us at:
Spoiled Joy
US Office
30 N Gould St #23431, Sheridan, WY 82801
+1 307 998 8620
HK Office
30 RM. 1801, Easey Comm Bldg. 253-261 Hennessy Rd, Wanchai, Hong Kong
+ 852 5395 9573
Email
hello@spoiledjoy.com