Refund Policy
Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. If you need to request a refund, please review our refund policy below to understand the eligibility criteria and process.
Refund Eligibility
To be eligible for a refund, please ensure the following:
- Purchase Date: The item was purchased within the last 30 days.
- Condition: The item is unused, in its original condition, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required.
Non-Refundable Items
The following items are not eligible for a refund:
- Custom or personalized jewelry (e.g., items engraved with names or special messages).
- Sale or clearance items, unless otherwise specified.
Refund Process
Once we receive and inspect the returned item:
- Inspection: We will verify that the item meets the eligibility criteria.
- Refund Issuance: If approved, a refund will be processed to your original method of payment within 7-10 business days.
- Shipping Costs: Shipping costs are non-refundable. If the return is due to our error, we will cover the return shipping costs.
Policy Updates
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website. Your continued use of our services will constitute acceptance of the updated policy.
Contact Information
If you have any questions about our policies, products, or services, or if you need assistance, feel free to reach out to our friendly customer service team. We're dedicated to ensuring your shopping experience is as smooth as possible!
Contact Us
If you have any questions or concerns about these terms or our services, please contact us at:
Spoiled Joy
US Office
30 N Gould St #23431, Sheridan, WY 82801
+1 307 998 8620
HK Office
30 RM. 1801, Easey Comm Bldg. 253-261 Hennessy Rd, Wanchai, Hong Kong
+ 852 5395 9573
Email
hello@spoiledjoy.com